They are not refunding my product, and each customer representative I speak to gives me different information. I requested the return of the DualSense 5 console I bought on Trendyol, both because the package was damaged and because the product was fake. When I didn't receive the return, I created a request on August 26th, and they said they would respond within 2 business days. When I called on the 29th, I was told that I would be informed later that day. On August 30th, the promised 2 days suddenly increased to 21 days for review. Then I contacted the seller. The seller told me that the package had not arrived, but according to the tracking panel, it had arrived and even moved to the review section. Every customer representative I call constantly avoids resolving my request, giving evasive answers that only drag out the process. Live support doesn't even read what I write; they just go through template responses like a robot.
On April 16, 2025, I purchased a product sold directly by Trendyol, and it was shipped the same day. On April 17, Trendyol Express marked it as out for delivery and sent me the tracking code via SMS. Just one minute later, I received another message saying they couldn’t reach me. I was at home waiti...
I bought a pair of sunglasses from Trendyol and suspected they were fake, so I initiated a return. The return was rejected, and I was told the item would be sent back to me. During the transfer process, they claimed I was unreachable and sent it back to the company. This happened again, with the sam...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
I bought a rechargeable power bank from Trendyol, but it was malfunctioning. I returned it, but the merchant refused. So I mailed it back; this time, the vendor refused it because the package had been opened. To avoid being treated unfairly, I sent the thing back again, only to have it returned. Sin...
I purchased a Navigold DS 980 from Trendyol's electronic store with order number 2104282282, relying on Trendyol's customer protection policy. When I reported a defect, I was told to send the product back to the seller instead of being covered under warranty. Despite explaining to the Trendyol team ...
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