The Poco X2 Sale by Trendyol Created a Financial Crisis
My Trendyol shopping turned into a nightmare on 09.01.2024 when I purchased the Poco X2 mobile phone from the Fit. Plus seller for nearly ₺7,000, maxing out my credit card. Due to insufficient credit limit, I reluctantly had to transfer my hard-earned cash onto the card. The trouble began when the company shipped the product via Yurtiçi Kargo. While the package was about to be delivered, it mysteriously shifted to "return" status on the app.
I contacted Yurtiçi Kargo first, but they pointed fingers at either "Fit. Plus" or Trendyol for the issue. When I contacted Trendyol customer service, they casually mentioned the product was returned due to damage, assuring me that my money would be refunded within 2-10 days. I couldn't believe it – they were holding my funds hostage as if it were normal. I insisted on proof of damage, requesting an official report and photos. Instead, Trendyol insisted I investigate myself.
Isn't Trendyol supposed to represent and protect its customers? I trusted them for a purchase, and now they're holding my money hostage for days due to a returned package. I strongly doubt the product was damaged; it feels like a punishment for an error, and we bear the brunt of having our credit cards hostage for days. Is this fair, Trendyol?
