I ordered an iPhone 16 Pro Max 1TB via Trendyol on 03.12.2024. I paid exactly ₺113,000 for it. I opened the phone the day it arrived from the cargo and saw that there was a crack in the upper right corner. I created a return code the same day and sent it back. I also sent the videos and photos I took while opening the box to Trendyol via the Trendyol assistant. The answer they gave me was: "We examined the product and photos. Yes, there is a crack on it, but in order for it to be replaced, you need to get a report from the iPhone service stating that it can be replaced." They sent the product back to me a second time. I sent the phone to the iPhone service and requested this report. The iPhone service replied: "We do not have the authority to issue such a report. This is a process that the seller should do. They are driving you crazy. You already have the videos and photos. They have examined and seen it themselves. They are making you work so that you do not make a replacement." I forwarded this answer to Trendyol again. They have been bothering me for 1 month by saying this is how it works, this is the procedure. While it was available in other stores at more affordable prices, I specifically chose the Seller Trendyol store from the Trendyol website, which is a corporate company, but in vain. They make it difficult to change the phone. They are tiring me out so much for a phone that I haven't even put a SIM card in, that I haven't even installed an operating system on. I have no trust left in Trendyol. If they do this to their own store customers, what can they do to others? Trendyol has found the easy way out. I never recommend it. We experienced how wrong it is to trust the seller Trendyol, which is very expensive.
I purchased an iPhone 13 from Trendyol, and the phone arrived on December 9. Although the phone was in the box, the packaging was very careless. Upon opening the box, I noticed a one-centimeter scratch on the back of the phone. I reported the issue to Trendyol and requested a replacement or refund. ...
I bought a phone from Trendyol in July for ₺11.000. After using it for a while, I recently received a legal warning via SMS stating that my phone was cloned and deemed illegal. I immediately contacted Trendyol, shared the SMS and a screenshot of the e-government inquiry as requested, and was told to...
I bought an iPhone 15 Pro from Trendyol's store. Upon receiving the package, I eagerly unpacked it and meticulously documented each step. However, much to my disappointment, the device failed to power on when I attempted to switch it on. Upon plugging it in to charge, I stumbled upon instructions to...
Trendyol watches from the sidelines as its customer suffers, doing nothing to help. I purchased a product from the Trendyol shopping site that turned out to be defective, and I wanted to return it. I sent the item, worth thousands of ₺, back to the seller, who kept it for almost a month, claiming it...
On July 6, 2024, I purchased an Apple Watch Series 9 for 13,899 TL from the seller "Satürn Teknolojik Ürünler Sanayi ve Ticaret Limited Şirketi" on trendyol.com, with order number 9341391162. Afterwards, I was called from the phone number 0533******01 (image attached), saying that I bought an Apple ...
Comments