Poor Quality Product And Unresponsive Return Service From Trendyol

The Kitchen Life brand product I bought from trendyol.com was of poor quality and carelessly produced. We wanted to upload a photo of the product and write a review, but Trendyol didn't allow it. The reason for rejecting the review was that the image was meaningless. I created a return request from my address on July 9 for July 10 and waited. On July 10, today, I called for maybe 20 minutes asking when the courier would come. Thanks to Trendyol, most of this was spent on an answering machine. We disrupted our work, thinking we'd hand over the return and then get back to our business. We waited, waited, waited... No one called or came. At 14:17, I received a call from +908507591515, but my phone wasn't with me at the time, I was in the room. At 14:18, the following message was sent: "We canceled the return code because the return package for your delivery number 8527363143 could not be picked up from your address. If you want to create a return code again, you can follow the Easy Return steps. B002" Lie! We checked the cameras, not a single person, car, or minivan came. Who do you think you are? I've arranged my work around you since morning, and you haven't even bothered to come to my door. I tried to create a new return request for the product from the address, but it didn't work. I contacted the Trendyol assistant, and guess what they said. They said they've noted the return request for the product, but the resolution time for this request was 3 days. Oh, and apparently, the result could also be a rejection, in which case I would have to take all those products and deliver them to the branch myself. I continued the conversation with the Trendyol assistant a bit more, it's as if they've sworn not to value customer satisfaction. They say, "they can't come to your address when it's busy." You're a regret! Either do this job right or hand it over to someone who can.