On July 17, 2023, I purchased a flight ticket to Thailand via Tickets.com.tr. Due to a medical condition, I was unable to travel. I immediately informed Tickets.com.tr and submitted all necessary medical reports and health documents. Despite this, after months of back-and-forth communication, they refused to issue a refund for my SalamAir ticket.
They initially claimed they would contact SalamAir to process my refund. For nearly 8 months, I was told to wait as they handled it. Eventually, I reached out to SalamAir directly via email—only to learn that they had never received any such request or email from Tickets.com.tr. I then asked Tickets.com.tr to share any proof of correspondence with SalamAir. They never provided it.
After all this time, they sent me a message saying the effort spent on emails equaled the ticket price, and that I would receive no refund. This is completely unacceptable. Health-related cancellations are eligible for refunds under standard airline passenger rights when properly documented. I was misled and mistreated.
I demand a full refund and a formal apology. Please resolve this issue within 14 days.
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