Tickets.com sent tickets for the wrong date; how can I fix this?

Contact Tickets.com Customer Support immediately and request corrected tickets for your original event date or a refund if they cannot provide them.

Tickets.com’s Buyer Guarantee states that tickets should match the order, and its terms provide for compensation when confirmed tickets cannot be delivered as promised.

Include your order confirmation, the date you selected, the date printed on the tickets, and screenshots of the listing and confirmation email.

Ask for written confirmation of the correction before the event; if support does not resolve the mismatch, keep all records and consider filing a complaint on Xolvie for added leverage.