The Body Shop's "White Musk" Fiasco
On May 29, 2024, I placed a ₺2,099 order for the White Musk EDP (d-98110) from The Body Shop, lured by their 1+1 offer and free makeup bag promotion for orders over ₺1,500. However, when my delivery arrived today, it contained only one perfume – no free gift or bonus item as promised.
When I called customer service, they insisted I return the order for a refund since the promotion had ended, even though I lacked sufficient credit limit for the full amount. Their response? "Sorry, there's nothing we can do." In reality, they could easily revise their system error, correct order #838TQ387U, and send the missing perfume and makeup bag. But instead, they'd rather hold my money hostage throughout the refund process.
Now I'm stuck without the products I paid for or the promotional gifts for nearly 15 days while waiting for my bank refund. This "system error" excuse has become a convenient cop-out for e-commerce retailers to sidestep accountability. Who will compensate me for this loss and disappointment?
This company is not loyal to its promotions
Dear Valued Customer, Your feedback is very important to us. You will be contacted as soon as possible. Thank you for your understanding. The Body Shop Customer Service
No communication has been made yet, and the campaign is over.
We have contacted our customer and provided information. The Body Shop Customer Service
