On September 28, 2025, I placed an order (No: 6910839120) through Clinique’s official website. The promotion at the time stated that customers making purchases over ₺2,500 would receive a complimentary makeup bag. However, instead of the makeup bag, I only received two tiny 1ml sample products, which were so small they barely came out of the package — not even worth the packaging cost.
I reached out to Clinique customer service via the “Contact Us” section on the website but never received a response. Meanwhile, I received another promotional message advertising a similar campaign: “Free makeup bag and lip balm for purchases over ₺2,500.” I later learned that the lip balm was for second-time orders, but I only want the makeup bag that was promised with my first order.
My order was delivered to Eyüp, Istanbul, and I kindly request that my missing makeup bag be sent to me as soon as possible and that this issue be resolved promptly.
On November 7, I placed an order from Clinique (order number 6712537820) worth 4065₺, which was shipped via Kolay Gelsin. Despite not receiving the package, I got a message on November 11 stating, "Your package has been delivered to S… Ü… (me)." However, I was out of the country on that date and cou...
On September 8, 2024, I made a purchase worth 1,965 TL on the Clinique website. Although the amount was deducted from my card, the order was never created. When I contacted customer service, they assured me a refund would be processed. However, it’s been over 10 days, and my bank confirmed that no r...
On May 29, 2024, I placed a ₺2,099 order for the White Musk EDP (d-98110) from The Body Shop, lured by their 1+1 offer and free makeup bag promotion for orders over ₺1,500. However, when my delivery arrived today, it contained only one perfume – no free gift or bonus item as promised. When I called...
I recently placed an order on the Estee Lauder website. To meet the minimum order amount of 2500 TL for a gift set with lipstick, a cream cleanser, and a bag, I added some extra items. But when the package came, they had sent a different gift set for a new promotion, saying that the items for the fi...
I bought the Clinique Pop Plus Creamy Lip Gloss in Honey Pop from the official Clinique seller on the N11 website on the evening of November 8, 2023. I bought it for 233 ₺ using a 40 ₺ voucher that I had in my account. Last night, they told me that my order was confirmed and would be shipped soon. B...
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