So, on March 18, 2024, I went ahead and ordered some body spray and body cream through the Victoria's Secret mobile app. I got an email letting me know that my order has been confirmed. But then, on March 27, 2024, I got another email saying I was getting a refund for my order. I bought these items as a gift for my girlfriend, but after waiting for about 9 days, the products never showed up. When I reached out to customer service, they weren't very helpful. They just told me that my order had been refunded and didn't offer any other solutions. So, when I went to reorder the items, turns out the promotional offer had already expired, and they were asking for a higher price. I'm not too thrilled with how little they seem to care about making sure their customers are happy. It's pretty surprising to me that they just went ahead and canceled my order without even trying to find a solution.
On April 18, 2024, I ordered underwear through the Victoria's Secret mobile app as part of the 'Buy 7, Get 3 Free' promotion. Despite making the purchase, my order did not appear on the app owing to a system fault. When I contacted them, they required that I email them the bank authorization number ...
My most recent purchase from Victoria's Secret has left me really frustrated, and I am writing to convey my feelings. Over a month has passed since my order—which I placed on January 20, 2023—was not updated nor delivered. I found out that my order was sent to an entirely different address than the...
I ordered four body sprays and one cream from Victoria’s Secret, but when they arrived, they smelled awful—like something rotten or expired. These were scents I have purchased and loved in-store before, so I was shocked by how completely different and unpleasant they smelled this time. I immediatel...
I placed an order on Victoria’s Secret’s online store on January 29, 2025. According to the system, my order was shipped on January 30, 2025, yet despite multiple calls to customer service, I have received no updates on the whereabouts of my package. Each time I contacted support, I was told I woul...
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