Tesla Model Y AC Defect in New Vehicle

In my Tesla Model Y, which I took delivery of on October 25, I noticed that the air conditioning was not working at all when the vehicle had only 70 kilometers (about 43 miles) on it. Having such a fundamental feature fail in a brand-new vehicle is both a breach of trust and a serious usability issue.

As soon as I discovered the problem, I contacted Tesla service. The service team came twice, inspected the vehicle, and took many photos and videos. After all these inspections, I was informed via message that the vehicle needed to be brought to Ankara for the repair to be completed there. However, no towing service was offered, and I was told that I would need to transport the vehicle to Ankara myself.

I reside in Adana Çukurova, and I do not find it acceptable to drive hundreds of kilometers for an air conditioning defect in a zero-mile vehicle — especially without towing support. I request that Tesla arrange for the vehicle to be picked up from my address by tow truck, that the necessary repairs be carried out by an authorized service center, and that the vehicle be returned to me in proper working condition.

I expect Tesla to provide an after-sales solution that does not burden the customer with additional costs or inconvenience and to resolve this issue as quickly as possible.