In my Tesla Model Y, which I took delivery of on October 25, I noticed that the air conditioning was not working at all when the vehicle had only 70 kilometers (about 43 miles) on it. Having such a fundamental feature fail in a brand-new vehicle is both a breach of trust and a serious usability issue.
As soon as I discovered the problem, I contacted Tesla service. The service team came twice, inspected the vehicle, and took many photos and videos. After all these inspections, I was informed via message that the vehicle needed to be brought to Ankara for the repair to be completed there. However, no towing service was offered, and I was told that I would need to transport the vehicle to Ankara myself.
I reside in Adana Çukurova, and I do not find it acceptable to drive hundreds of kilometers for an air conditioning defect in a zero-mile vehicle — especially without towing support. I request that Tesla arrange for the vehicle to be picked up from my address by tow truck, that the necessary repairs be carried out by an authorized service center, and that the vehicle be returned to me in proper working condition.
I expect Tesla to provide an after-sales solution that does not burden the customer with additional costs or inconvenience and to resolve this issue as quickly as possible.
Today at around 2:44 PM, while I was plugging in my Tesla Model Y Performance at the charging station located at Dijitalpark Teknokent, Kirazlıdere Neighborhood, Eski Ankara Road, Administrative Building *** Block No:* (Şile Highway Sarıgazi Exit – across from the Military Housing Complex), 34788 Çe...
On November 17, 2025, while traveling from Konya to Ankara, I was involved in an accident with my Tesla Model Y on the Konya ring road. Since that day, my vehicle has been waiting for repairs at Tur Oto, Tesla’s authorized service center in Ankara. Despite the time that has passed, both Tesla and th...
At approximately 2:44 PM today, while I was plugging in my Tesla Model Y Performance to charge at the charging station located at Dijitalpark Teknokent, Kirazlıdere Neighborhood, Old Ankara Road, Administrative Building *** Block No:* (Şile Highway Sarıgazi Exit – across from the Military Housing co...
My Tesla Model Y malfunctioned on December 15. While driving, there is a loud noise coming from the wheel area, the vehicle pulls and swerves from side to side, and multiple warning messages suddenly appear on the screen. Because of this, I no longer feel safe driving the vehicle and believe it pose...
While driving my Tesla Model Y from Ankara to Aksaray, the system assured me that I had enough charge for the journey. However, the navigation suddenly rerouted me through rough village roads as a “shortcut.” These roads were barely passable, and there was no proper pavement. Eventually, the battery...
Comments