Tesla Model Y Shuts Down Completely While Charging, Leaves Driver Stranded

At approximately 2:44 PM today, while I was plugging in my Tesla Model Y Performance to charge at the charging station located at Dijitalpark Teknokent, Kirazlıdere Neighborhood, Old Ankara Road, Administrative Building *** Block No:* (Şile Highway Sarıgazi Exit – across from the Military Housing complex, 34788 Çekmeköy / Istanbul)**, the vehicle displayed an error and immediately afterward all electrical systems completely shut down. The car is currently locked in place, immobile, and will not start.

Immediately after the incident, I tried multiple times to contact Tesla Emergency Roadside Assistance, both through the Tesla app and by phone, but I received no response at all—neither replies in the app nor answered calls. As a result, I was forced to leave the vehicle at the charging station and return home. Both the sudden total shutdown of the vehicle and the fact that Tesla service was completely unreachable afterward have caused serious inconvenience and a loss of trust.

My expectation from Tesla is to urgently dispatch roadside assistance or a service team to retrieve the vehicle from its current location at the charging station and to perform the necessary inspections and repairs. I request that the cause of this failure be identified immediately and that my situation be resolved without further delay.