My Tesla Model Y malfunctioned on December 15. While driving, there is a loud noise coming from the wheel area, the vehicle pulls and swerves from side to side, and multiple warning messages suddenly appear on the screen. Because of this, I no longer feel safe driving the vehicle and believe it poses a serious risk to life and safety.
After the issue first appeared, I drove 120 kilometers to the nearest Tesla service center. The vehicle was tested, and I was told that no problem was found. However, the symptoms did not improve over time—on the contrary, they became worse, and as of today, I am completely unable to use the vehicle.
Despite the urgency and clear safety risk, and even though I requested emergency service, as of January 8 I was given an appointment for February 2. This means I am being left with a dangerous, unusable vehicle for nearly 25 days. It is now clear that I will have to deal with this issue for more than two months, which is far below my expectations of a brand like Tesla.
I request that this serious malfunction be urgently investigated, that my service appointment be moved to an earlier date, and that the issue be resolved as quickly as possible. If necessary, I ask that the process be supported with solutions such as a replacement (loaner) vehicle to reduce my hardship, and that this safety-critical issue be addressed immediately.
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