I discovered an unexplained crack on the upper glass (roof glass) of my Tesla Model Y, just above the left door, within a month of purchasing the vehicle. Researching online, I found similar cracks originating from stress and contraction, exactly where mine occurred.
I promptly submitted a service request through the app and scheduled a service appointment for 23.11.2023. Traveling 1,000km from Giresun to the Merter Tesla Service in Istanbul, I expected a resolution.
To my dismay, the service representative dismissed the issue, claiming it was damage-related, and refusing to consider warranty coverage. Despite offering to pay for the replacement, they insisted that only warranty-covered glass could be used, leaving me stranded without a solution. They provided no documentation for their decision.
Upon consulting Otomol service, located in the same building, I was informed that they lacked the necessary glass and couldn't replace it for at least two months.
In summary, the Merter Tesla Service team failed to assist, rejected warranty coverage without a physical examination, and even with available replacement glass, refused service for non-warranty cases. The lack of proper documentation and guidance left me regretting my Tesla purchase.
I purchased a Tesla Model Y in late 2023, and by the 4th month, I noticed a crack on the roof glass above the right door. Assuming it would be covered under warranty, I didn’t worry and scheduled a service appointment. However, I was shocked when I was told it wasn’t covered under warranty, and they...
I own a 2024 Tesla Model Y, and despite being driven only 9,149 km and still under warranty, the glass roof suddenly cracked on its own—without any impact, accident, or external force. This is clearly a manufacturing defect, yet Tesla's response has been deeply disappointing. I reported the issue t...
I purchased a Tesla Model Y in November 2024, and recently experienced a major safety issue: the glass roof cracked spontaneously from the inside, without any external impact or internal trauma. At first, the crack was small, and I immediately opened a service ticket. However, because of the holida...
In August 2025, while driving my Tesla Model Y in the Izmir Bornova and Çeşme regions, the glass roof suddenly cracked across its entire length without any impact, stone chip, or visible damage. There were no external factors, marks, or dents — the crack happened entirely on its own, and this is the...
I purchased my Tesla Model Y in late 2023 and recently noticed a crack in the roof glass above the right door. I assumed this would be covered under warranty, but I was shocked when Tesla told me it wasn’t and gave me a repair cost estimate. They mentioned it could be handled through insurance, but ...
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