On August 27, 2025, I purchased a membership through the Couchsurfing website by making a $5 payment. After the payment, I was able to log in only twice and set up my profile information. However, for about a week now, whenever I try to log in again, I receive a warning message saying, “Your members...
I’m having a password recovery issue with the Couchsurfing app. When I click on the “Forgot Password” option, I don’t receive any password reset email, so I can’t change my password. I would really appreciate your help with this. I’m currently on a bike tour and urgently need access to the app.
Yesterday, I signed up for the app using my Facebook account and purchased the annual membership, but I can’t access the app — it keeps redirecting me to the purchase page again. The annual fee has already been charged to my credit card, and Apple also sent me an invoice confirming the app purchase....
After subscribing to Couchsurfing with an annual membership in 2024, I was surprised to find that they renewed my membership for 2025 without my consent, charging $14.99 to my account. I did not authorize this transaction and was not notified prior to the renewal. Upon noticing the charge, I immedi...
On September 15, I signed up for a paid membership with Couchsurfing, and ₺195.67 was charged to my account. Everything seemed fine initially, but I quickly ran into issues. I couldn't activate my phone number or ID verification, and every attempt to reset my password failed. Despite reaching out mu...
The Couchsurfing app charged $9 from my account. I want a full refund of my money. I don’t know where to apply or how to reach anyone about this issue. I can’t call the website or find a support number. I’ve been left in a difficult situation — please help me. I want my money refunded as soon as pos...
I've been a Couchsurfing member for 15 years, with 20 positive reviews and only one negative. Recently, I hosted a guest with seven negative reviews, and after some issues arose, I reported the situation to Couchsurfing. Instead of addressing my concerns, Couchsurfing initially froze my account and ...
I’m unable to access my Couchsurfing account, and every attempt to activate it has failed. I keep receiving a message to contact [email protected], and clicking the provided link results in an error. Additionally, I’ve tried verifying my phone number, but I’m not receiving any verification c...
On February 18, 2023, I subscribed to a yearly membership on Couchsurfing, but I couldn’t access my account. Despite this, on March 3, 2023, an additional charge of ₺87 was deducted from my bank account. Currently, I’m unable to access the service I paid for, yet my account continues to be charged....
After signing up for Couchsurfing, I entered my credit card details to verify my account. However, there was no information about how much money would be charged. Later, I discovered that ₺400 had been deducted from my account without any prior notification. When I contacted Couchsurfing, I was inf...