On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having passed, no refund has been credited to my account. I contacted Temu customer service multiple times via in-app messages. Each time, I was told that “the refund had been processed and I should contact my bank.” When I reached out to my bank, I was informed that while the payment was collected, no refund transaction exists. I submitted my bank statement to Temu, and I was told that my case had been escalated. However, the process keeps repeating itself with no resolution. I kindly request the immediate refund of ₺1,874.54 to my account.
On July 27, I canceled my purchase from Temu on the same day. My order number is PO-203-16986943706234076. I have been waiting for the refund of ₺633.68 to my credit card. Temu sent me a message saying the refund was reported to the bank, but when I spoke with my bank, I was told that no such notifi...
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
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