Temu Refund Not Received
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having passed, no refund has been credited to my account. I contacted Temu customer service multiple times via in-app messages. Each time, I was told that “the refund had been processed and I should contact my bank.” When I reached out to my bank, I was informed that while the payment was collected, no refund transaction exists. I submitted my bank statement to Temu, and I was told that my case had been escalated. However, the process keeps repeating itself with no resolution. I kindly request the immediate refund of ₺1,874.54 to my account.
Hello! Thank you for contacting us. We apologize for the inconvenience caused. Our customer service team has created a support ticket to follow up on the issue you reported. We kindly ask you to continue tracking updates through your Temu app during this process. If you need further assistance, please contact us via live chat on the Temu app. Thank you for your understanding and patience. Best regards, The Temu Team
