I canceled two orders worth ₺1316 and ₺629 that I placed on the Temu shopping platform about six months ago, following all the proper procedures, and the refund process was initiated. However, Temu has not issued any refund. Instead, they provided a fabricated digital document labeled as a "proof of refund," which does not reflect reality. Over the past six months, I’ve exchanged numerous messages with their customer service team. They kept stalling, promising to resolve the issue, yet no solution was provided and no refund was made. I also contacted my financial institution, and they confirmed that no refund was processed. I want to warn others who are considering shopping on Temu to be cautious. I am officially filing a complaint against Temu.
I placed an order worth ₺1739 on Temu about four months ago, but I canceled it the very same day. Despite the immediate cancellation, I still haven’t received my refund. This ongoing delay is completely unacceptable, and I’m extremely frustrated. I’ve contacted Temu customer service multiple times,...
I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...
On October 7, I placed two separate orders on Temu totaling 1,600 TL (Order codes: PO-203-16414692859511089-D01 and PO-203-03701665907831089-D01). I canceled both orders shortly after placing them. However, despite the time that has passed, I still haven’t received my refund. I contacted Temu custo...
On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents,...
I placed an order on Temu on April 16 and canceled it almost immediately. Despite the quick cancellation, the refund has still not reached my bank account. Temu claims they’ve already processed the refund and even sent me a receipt showing it was supposedly sent to my bank. But when I contacted my b...
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