On April 18, 2025, I made a purchase on Temu totaling ₺1,724.35. I canceled the order shortly after placing it—on the same day. However, despite weeks having passed, I have still not received a refund. I have contacted Temu multiple times regarding this issue. I provided all the necessary documents, including my bank statement, transaction receipt, and the authorization number (provision code). Still, they have not processed my refund. My bank even sent me an official email confirming that no refund has been received. Temu has effectively taken my money. They are clearly delaying the refund process or outright refusing to refund me. Despite submitting all the documentation and my bank confirming no refund was made, I have received no resolution. This situation is both frustrating and unacceptable. I am requesting that my ₺1,724.35 refund be issued to my account immediately. If this is not resolved soon, I will be filing a complaint with the Consumer Arbitration Committee and other relevant authorities.
I made a purchase on Temu, but even though I canceled the order, I still haven’t received my refund of ₺1,757.28 since May 29. I am extremely disappointed and frustrated with Temu. Their support team keeps telling me to contact my bank, but when I do, the bank confirms that no refund has been proces...
On August 7, 2025, I initiated a return request through the Temu app. The total amount of ₺1,986.74 should have been refunded to my credit card, yet to this day, the refund has not been processed. When I contacted Temu customer service, they redirected me to my bank, saying the issue was on their s...
On January 18, 2025, I placed an order for an electronics item through the Temu mobile app (order no. PO-203-10036491167272752). I later received an email stating that the order would be canceled and a refund would be issued. Although the email said my ₺1,618.03 refund was completed, no credit has a...
On July 23, 2025, I placed an order through Temu with the number PO-203-19469739281270318. Although I canceled the order, the amount of ₺1,874.54 was still charged to my card (QNB Enpara). I was informed by Temu that the refund would be processed within 5–14 days. However, despite this period having...
On August 16, 2025, and August 22, 2025, I placed two orders on Temu (Order Numbers: PO-203-21359351452791313 and PO-203-08646247800951313). I canceled both orders immediately after realizing I had purchased them by mistake. However, even after a long time has passed, I still haven’t received a refu...
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