Even though I canceled my language learning subscription in the Tandem app approximately one year ago through the application itself, the app has continued charging my card $2 every month without my permission. These charges did not stop even after the cancellation process was completed.
I contacted Tandem by email regarding this issue, and I was informed that my subscription had been canceled. Despite this confirmation, nearly one year has passed and subscription fees are still being deducted from my card every single month.
I demand that my subscription and all recurring charges to my card be stopped immediately. I also request a full refund of every payment that has been charged to my card since the date I originally canceled the subscription.
My annual membership on the Tandem app, which I had originally started voluntarily, was automatically renewed just moments ago without my permission, even though I did not want to renew it. The membership fee was charged directly to my credit card. I did not receive any clear or understandable notif...
I downloaded Promova’s English learning program as a trial version and used it briefly. I did not make any purchase or give approval for a paid subscription. Despite this, I later noticed that my card has been charged automatically every month, and so far, about $190 has been withdrawn without my pe...
On February 16, 2025, Tandem Language charged me ₺399.99 without my permission, even though I was only using the free trial version of the app. I never authorized a subscription or payment of any kind. After noticing the unauthorized charge, I immediately tried to reach out to both Apple Support and...
I downloaded the 10 Minute English app specifically to try the 1-week free trial they offered. A few days into the trial—well before it ended—I canceled the subscription because I wasn’t satisfied with the app. Even though I followed the cancellation steps on time, the app still activated a 2-month ...
I recently discovered that my card has been charged regularly for the past 5–6 months for a Learna-related package, even though I have not used the application and was not aware of these charges. During this entire period, I did not actively use the app, nor do I recall giving any consent or request...
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