Rude And Dismissive Staff Behavior — Starbucks 212 Outlet, Istanbul

I would like to report a very disappointing experience at the Starbucks branch inside 212 Outlet Mall in Istanbul on the evening of 12 October 2026, at around 7 pm. The problem concerns the behavior of a staff member named İrem. Her attitude towards us was rude, dismissive and disrespectful. Instead of communicating in a professional and helpful way, her tone and manner made us feel brushed aside, as if our presence and our concern were not worth her attention. This situation was not about delays in service or the store being busy; it was specifically about the way we were spoken to and treated. As a customer, I expect Starbucks staff to adhere to clear standards regarding respectful communication, customer care and professionalism, regardless of the workload in the store. I request that the store management review this incident, speak with the staff member involved and inform me what action will be taken to ensure that customers are treated with respect in the future at this branch. This complaint specifically concerns the Starbucks 212 Outlet Mall branch in Istanbul on the evening of 12 October 2026 and the staff member named İrem.