Tandem’s customer service hasn’t responded to my request, what are the effective ways to get a response?

Tandem's customer service may not have replied to your request yet. Here are some things you can do to get help:

Check the contact information: Make sure you're emailing [email protected], which is the right address. Make sure that your message and any files were sent correctly the second time.

Use the In-App Feedback Tool: Tandem has an in-app feedback feature that you can use to report problems or make comments. To get to this, go to the app's settings and choose the "feedback" choice. This way might make your request go faster. You may also reach it at https://feedback.tandem.net/

These are key methods that we can offer. If you have more, please share.