The person named F*** I***, who claims to be the manager of the Sürat Kargo Gebze Köşklüçeşme branch, started shouting over the phone in an extremely inappropriate manner when I called to get information about my delivery. He used offensive language and displayed rude behavior. When I asked on 10.10.2024 why my package, which arrived at the branch on 09.10.2024 at 10:22, hadn’t been sent out for delivery, he said they have the right to hold it for 5 days if they want and would send it out whenever they felt like it, adding that it wasn't my concern. Since they weren’t going to deliver it, I went to pick it up and had to wait 23 minutes for them to find it. On top of that, they had no clue where it was. When I asked if they hadn’t found it, the staff and the manager rudely responded, "Where we put it is none of your business." Then, without shame, they said, "If it was urgent, you should have come and picked it up yesterday." I’m paying ₺220 for this small package, and they don’t even bother delivering it to my door. I have never encountered such irresponsibility and disrespect. I expect an apology from the branch manager for his words and behavior, and I believe his position should be reconsidered if he can't communicate with people. I should not have to deal with such disrespectful individuals.
On August 12, 2025, my package arrived at Sürat Kargo Pişmaniyeciler (İzmit Branch), and although it was sent out for delivery the next day, it was never delivered. Since no proper SMS or notification was sent to me, I had to track the entire process myself through their website. On August 14, 2025,...
The order I placed on Trendyol on September 14, 2024, was handed over to Sürat Kargo’s Mardin Nusaybin branch for home delivery on September 17. The delivery date for the shipment with tracking number 19438251141080 was September 20. On September 23, Sürat Kargo sent a message at 14:00 saying, "Your...
My product, purchased via Trendyol and handed over to Sürat Kargo on 19.10.2024, has still not been delivered to me. After reporting my complaint to the headquarters, my family members contacted the Sürat Kargo Kanarya branch. They were met with rude and unprofessional responses such as, "Don't you ...
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
I started calling the Sürat Kargo Headquarters phone number, **** 410 30 30, on 05/23/2024 at 10:10 AM, and my call, which has been ongoing for 20 minutes, remains unanswered. As I write this message, my call is still on hold. I've encountered this problem when trying to reach various branches and h...
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