I started calling the Sürat Kargo Headquarters phone number, **** 410 30 30, on 05/23/2024 at 10:10 AM, and my call, which has been ongoing for 20 minutes, remains unanswered. As I write this message, my call is still on hold. I've encountered this problem when trying to reach various branches and headquarters' phone numbers. Additionally, when I tried to inquire about my shipment, an employee at the İzmir Çiğli branch responded in a dismissive manner, addressing me informally and abruptly ending the call by suggesting I file a complaint elsewhere, instead of assisting with my query about the status of my package.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
Dear Sir/Madam, I am writing to express my dissatisfaction with the handling of my recent shipment and the inadequate customer service I received from Sürat Kargo. On May 21, 2024, I made an online purchase, and my package was sent to the Dilovası Sürat Kargo branch. However, the package was never...
I recently had an issue with Sürat Kargo that has left me very upset and dissatisfied. My package was collected by the Gürsel branch on September 2nd, and the next day, it was marked as out for delivery by the Çamlıca branch. However, it wasn’t delivered, and I didn’t receive any updates. I patientl...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
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