My package with tracking number 48672173950239 has been stuck at the transfer centre since November 1, 2024, and after 11 days, there’s still no update. I’ve been trying to call the local branch, but I can’t seem to get through. I’ve been trying to reach Sürat Kargo’s customer service for a week, and every time I call, they say my package will be delivered “as soon as possible.” But 11 days isn't really "soon." The customer service team hasn't really done anything to fix this problem, and I'm still stuck without any clear answers or solutions. This wait is way too long, and I need more help to sort it out.
I am extremely disappointed with Sürat Kargo. I’m still waiting for my package that was sent from Istanbul on 12.12.2024. It hasn’t arrived yet, and today is 18.12.2024. As of December 14, 2024, the tracking system indicates that it is stuck at the Diyarbakır transfer centre with no updates. I’ve re...
I sent a package with Sürat Kargo, but it's been sitting at the Esenyurt transfer centre for two days now, and I haven't heard anything about it. They said the delivery would be around November 13, 2024, but there hasn't been any movement on that front. Every time I call customer service for help, I...
My package was supposed to arrive on November 14, 2024, but it hasn't shown up yet. I’ve tried contacting Sürat Kargo’s customer service a bunch of times, but they hardly ever respond. When they do respond, it’s usually just empty promises like "we're looking into it," without any real solutions. Th...
On 15/11/2024, a food package was sent via Sürat Kargo, but as of 19/11/2024, it still hasn’t been delivered and is reportedly stuck in a transfer vehicle. I reached out to the branch to enquire about the delivery timing, and I was informed that it might take an additional two days. This means the d...
Sürat Cargo has failed to deliver my package as expected. Although the package showed as delivered on November 12, 2024, it appeared in the distribution branch at 9:17 on November 11, 2024, in the app of the company from which I purchased it. I tried calling the branch throughout the day to confirm ...
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