I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said they had no knowledge of this and told me, "We didn't initiate a return shipment to you." Even though the store has a contract with Sürat Kargo and I should have paid ₺200 for shipping, I was charged ₺1,071. A shipment was made in my name, yet I can’t reach anyone responsible. I am requesting a refund of the excess amount I paid or a resolution to this situation—otherwise, I will file a complaint with the Consumer Rights Board.
I placed an order via Trendyol from the store named Beniizle Consept, and the shipment was sent with Sürat Kargo. However, my cargo was not delivered to me; it was delivered to an unknown address without even informing me. When I later checked, I was told that it had been delivered somewhere else. W...
I spent ₺550 to send a package, yet it was returned to me without ever being delivered. The package arrived back in a terrible state, completely soaked and damaged. Upon further investigation, I discovered that the Sürat Kargo employee noted a phone number that I do not recognise, despite the addres...
We sent a package to a customer through Sürat Kargo. They delivered a product worth ₺650 without placing it in a cargo bag, causing the package to tear on the way. Since it was a knitted item, it got covered in dirt and dust from the truck bed, and the customer refused to accept it and returned it. ...
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
I shipped a product from Izmir Torbalı to Konya Selçuklu using Sürat Kargo. According to the post, the fee initially mentioned was ₺220, but the receiver was later asked to pay ₺490, which seemed like an attempt to overcharge. Initially, the product was delivered for ₺220, but within just 10 minutes...
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