Sürat Kargo Damaged and Returned My Package Due to Incorrect Phone Number

I spent ₺550 to send a package, yet it was returned to me without ever being delivered. The package arrived back in a terrible state, completely soaked and damaged. Upon further investigation, I discovered that the Sürat Kargo employee noted a phone number that I do not recognise, despite the address being accurate. Consequently, my shipment failed to arrive, leaving me with a financial setback and a damaged package. I think this happened because the shipping company was careless. How will my loss be addressed? I would appreciate a complete refund for the shipping fee and a solution for the damage to my package. My tracking number is 24339320324021, and my name is H***** Y*****.