I spent ₺550 to send a package, yet it was returned to me without ever being delivered. The package arrived back in a terrible state, completely soaked and damaged. Upon further investigation, I discovered that the Sürat Kargo employee noted a phone number that I do not recognise, despite the address being accurate. Consequently, my shipment failed to arrive, leaving me with a financial setback and a damaged package. I think this happened because the shipping company was careless. How will my loss be addressed? I would appreciate a complete refund for the shipping fee and a solution for the damage to my package. My tracking number is 24339320324021, and my name is H***** Y*****.
The product I ordered through Trendyol was supposed to be delivered by Sürat Kargo, but my package was lost. Neither Trendyol nor Sürat Kargo is taking responsibility for processing the refund. My package was lost at the Sakarya transfer center, and Sürat Kargo’s Kocaeli branch has provided no solut...
Sürat Kargo, with tracking number 37242371751515, sent a message saying my package had been delivered, but it is nowhere to be found. When I called the Alibeyköy Sürat Kargo Sağlık branch, they told me it had already been delivered. The next day, they said the package was actually at the branch and ...
My three packages with tracking numbers 23613117429382, 49189792362298, and 89181109796926 have not reached me for weeks, and now they are marked as returned. I work at a large hospital right by the roadside, yet they falsely claimed they couldn’t find the recipient or the address. Sürat Kargo keeps...
Sürat Kargo lost my package, and after a lot of effort, I completed all the procedures for a refund. They said they would pay me back, but it's been three months and I still haven’t received the payment, nor have I received any response. Now I can’t even reach them. My shipment, with tracking number...
I sent a shipment containing clothes with a total value of ₺5,000 via Sürat Kargo on 24 November. My cargo with tracking number 17820411156511 has been lost and despite the time that has passed, it has still not been found. When I contacted the Nazilli Sanayi branch, they told me to ask the Bursa Gü...
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