I shipped a product from Izmir Torbalı to Konya Selçuklu using Sürat Kargo. According to the post, the fee initially mentioned was ₺220, but the receiver was later asked to pay ₺490, which seemed like an attempt to overcharge. Initially, the product was delivered for ₺220, but within just 10 minutes, the cargo driver returned and took the product back to the branch. The Torbalı branch acknowledged the error and promptly rectified it by paying the difference. However, the Karatay branch failed to redistribute the product as required. The product, which seemed to have been delivered, was finally received by the sender 9 days later with the assistance of the branch employees. However, they were asked to pay a return fee of approximately ₺700. Due to a lack of communication and failure to rectify their mistakes, the cargo company wasted both of our products and charged us an additional return fee. We encountered numerous issues due to an error made by the employees of the company, for which we took responsibility. I would like to inquire about the cost of the unused items and the process for receiving a refund. If they hadn't acknowledged their errors, they wouldn't have made the necessary payment. Additionally, there is an issue with the lack of communication between the branches, resulting in the inability to return and redistribute the product.
I returned a product to the store I purchased it from for an exchange. When I tracked the shipment using the tracking number, I saw that the package was sent back to me a week later. It never reached the store, and they decided on their own to return it to me. When I contacted the store, they said t...
Hello, I recently made an online purchase, and my product was scheduled for delivery by Sürat Cargo. Surprisingly, I received a notification stating that it was delivered at 16:19. However, the cargo was nowhere to be found. In an attempt to resolve the situation, I asked my neighbor downstairs if s...
We sent a package to a customer through Sürat Kargo. They delivered a product worth ₺650 without placing it in a cargo bag, causing the package to tear on the way. Since it was a knitted item, it got covered in dirt and dust from the truck bed, and the customer refused to accept it and returned it. ...
Sürat Kargo managed to deliver my package from a branch just 15 minutes away from my home in 5 days. Customer service said they would look into it, but 3 days passed, and nothing changed. My package was repeatedly marked as "customer unreachable" and postponed to the following days. When I contacted...
I’m filing a serious complaint against the Sürat Kargo Köseköy branch in Kocaeli. I had placed an order through Trendyol, which was shipped via Sürat Kargo. According to the tracking number, the package went out for delivery twice and was marked as delivered on the second day. However, I never recei...
Comments