Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
I experienced an issue with Superonline when my fiber internet subscription was not activated within the specified timeframe. I applied on August 10th and was scheduled for August 16th, but no one showed up for the appointment and I received no information. As of today, 11 days have passed, and alth...
My Superonline home internet contract has ended, and I have no outstanding debt. I made my final payment on July 14, 2025. Despite this, I am being charged ₺1,073 for a modem. Although I still have the modem and have committed to returning it, I was given no clear instructions on where or how to ret...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
Although we reside right in the city center of İzmit, a district of Kocaeli, we have not been receiving any service for approximately one (1) week from our Turkcell Superonline ADSL subscription, number 23354441. The call center has done nothing beyond taking notes regarding our issue. Similar situa...
My 1000 Mbit internet speed dropped to 100 Mbit—just one-tenth of what I’m paying for. When I called customer service, they claimed everything looked fine and didn’t offer any help. I submitted a complaint with a screenshot using their own speed test tool, but I never received a response. They openl...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
Dear Turkcell Superonline Customer Relations Team, I am writing to formally file a complaint regarding the handling of my renewed internet subscription and the serious inconvenience and distress it has caused me. Following the renewal, your authorized dealer collected my modem for replacement; howev...
I live in Başakşehir, Istanbul, and I use fiber internet. I started having internet access problems on 02.06.2025, and now it's 05.06.2025 and the issue still hasn't been resolved—I still can't access the internet. My work and business operations have come to a complete halt, and this has taken a to...
"I submitted my application about a month ago, but there has been no progress. The response I received from customer service is the same as here—no result. Everyone who contacts me gives the same answer and cannot provide a solution."
Good day, I recently moved into a new home, and it seems that the previous tenant had an issue with the landlord and removed the fiber cable when leav...
I logged in online from mobile to extend the commitment period of my home internet package that will end on 26.05.2025 with Superonline. Although I tried many times from both mobile and web addresses, they showed a message saying you have an unpaid bill debt and did not continue. I sent them documen...
I am not satisfied with the Turkcell Superonline home internet service. I have been experiencing frequent disconnections with my internet for a long time. All devices in our home have trouble connecting to the internet. My spouse has contacted customer service multiple times regarding this issue, an...
Despite reporting that our home has had no internet connection since 10:00 AM on June 6, 2025, to Superonline customer service, no one has come to address the issue. For 48 hours, we have been consistently calling both the Barış Communication branch, from which we receive service, and Superonline cu...
I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my...
The complaint I previously submitted about Turkcell Superonline was dismissed with the claim that there was no issue with the internet. Trying to resolve the issue myself, I found out that having the modem installed inside a manto (insulated wall) port can cause internet reception problems. However,...
In March 2025, I started a fixed internet subscription with a 24-month commitment. Since the day I subscribed, I have been experiencing frequent internet disconnection problems. I called Superonline customer service at 0532 532 00 00 many times to report the issue and request a solution. Despite my ...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
I am a Turkcell Superonline Fiber internet user. Since my 200 Mbps subscription's contract period ended, I upgraded to 1000 Mbps by paying the price difference during the renewal. However, since the upgrade, I have not seen any change in my internet speed. When I call customer service, they claim I’...
22 days ago Turkcell did not fulfill the Samsung wireless headset I needed in exchange for a renewal of commitment. 3 days before the holiday, I was called from the Ankara dealer and asked to be at home the next day. We were told that we will bring your product. He didn't come. I called and was told...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
My internet connection issue, which began on April 3, 2025, is still unresolved as of April 9, 2025. When I contacted Superonline customer service on April 3, I was informed via an automated message that there was a general issue in the area, so I did not create an individual fault report. However, ...
"It's nice to produce a temporary solution... I want a permanent solution, I am waiting for the glass fiber cable renewal process..."
Turkcell Superonline carried out work in our building three days ago, claiming the internet infrastructure was being changed, but they gave no prior n...