I experienced an issue with Superonline when my fiber internet subscription was not activated within the specified timeframe. I applied on August 10th and was scheduled for August 16th, but no one showed up for the appointment and I received no information. As of today, 11 days have passed, and although their official website states that the subscription should be activated within 2-4 business days, no action has been taken.
I applied for fiber internet service from Superonline, but since September 3, it has been 23 days and the installation has still not been completed. The installation address is in Bursa/Nilüfer Balat District, and my customer number is 11324940. During this period, I contacted Superonline customer s...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
I arranged the installation for TURKCELL Superonline fiber internet after chatting with their central office, and they pointed me to a local branch. No one showed up for the installation, even though we had agreed on a specific time. Classic, right? It’s annoying that nobody reached out to let me kn...
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
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