Superonline Did Not Activate My Fiber Internet Despite My Application
I experienced an issue with Superonline when my fiber internet subscription was not activated within the specified timeframe. I applied on August 10th and was scheduled for August 16th, but no one showed up for the appointment and I received no information. As of today, 11 days have passed, and although their official website states that the subscription should be activated within 2-4 business days, no action has been taken.
Dear Customer, We see that our teams have provided you with information regarding your application. Thank you for taking the time to contact us regarding your support request. Best regards, Turkcell Superonline.
Information was provided, that's true, but my problem was not resolved; ultimately, I had to cancel my subscription application. There are issues with the dealers in the relevant area who are supposed to make the connection. There is a disconnect between your support teams and the dealers. You will lose many customers this way; find a solution to this.
