Superonline Failed to Install Internet and TV Plus After I Moved to My New Home
Good day, I recently moved into a new home, and it seems that the previous tenant had an issue with the landlord and removed the fiber cable when leaving. For nearly a month, I’ve been trying to access Superonline internet and TV+ services, but I was told the cable needs to be fused through a splicing process. I work from home, so not having internet access for this long has seriously disrupted my routine. Despite multiple attempts to reach customer service, I have not received any clear information or support. However, no one has contacted me to provide a date or carry out the procedure. I kindly request that you complete this simple task as soon as possible.
I submitted my application about a month ago, but there has been no progress. The response I received from customer service is the same as here—no result. Everyone who contacts me gives the same answer and cannot provide a solution.
Hello Mr. Altan, We are diligently following up on your request submitted to our customer service. You will be informed by our teams once it is concluded. You can use the Turkcell app for any information or assistance you may need. Best regards, Turkcell Superonline
As a result of the teams that came, my internet connection was set up, but they said I had waited for nothing for a month.
