Despite reporting that our home has had no internet connection since 10:00 AM on June 6, 2025, to Superonline customer service, no one has come to address the issue. For 48 hours, we have been consistently calling both the Barış Communication branch, from which we receive service, and Superonline customer service. All we have received are repeated messages saying "your request has been recorded," "a ticket has been created," or "urgency has been reported." Even though we live in the heart of İzmir, we have been without internet for three days due to the indifference of Turkcell teams. Two people in our household work from home, and because of Turkcell's irresponsibility, we have been sitting at home for three days with pay deductions. There are three people living in this house, two of whom are disabled. Despite being on a disability tariff, not only has the issue not been resolved, but no priority has been given either. We face the same issues five to six times every year. If our issue is not resolved by 12:00 PM today, May 8, 2025, we are aware that we can cancel our subscription without penalty, and we will proceed with canceling our internet service. This is a company that deserves none of the money paid—there is no support or concern shown, not even basic respect for people with disabilities. I will never, ever use this service again, nor will I recommend it to anyone I know.
On June 1, 2024, at 5:00 PM, I contacted Turkcell Superonline representatives at 0532**32 00 00 to upgrade our existing 100 Mbps internet speed to 200 Mbps. They upgraded it, but then completely cut off our internet. We tried calling 5-6 times afterward, but the calls were repeatedly disconnected wh...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
For the last three days, Superonline has not sent a team to resolve an internet outage impacting half of our building. Considering the brand's standing with Turkcell, I anticipated a higher level of service and quicker solutions to issues. Working from home, I found myself facing considerable inconv...
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