Turkcell Superonline Has Not Fixed My 100 Mbps Internet Outage for 3 Months

Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has addressed my issue. On Tuesday, 09.09.2025, I received a call on behalf of Türk Telekom field teams, who said they would arrive at 16:00, but no one showed up. I believe Turkcell is failing to protect our personal data, because despite repeatedly saying “we are working on it,” there has been no result. I contacted customer service many times, but instead of offering a solution, they only gave me 5 GB of internet for my mobile line. I have had no internet connection at all and have been without service for three months. Although my warranty/commitment period is still ongoing, my grievance has not been resolved. I demand that my issue be fixed no later than tomorrow; otherwise, I will exercise my legal rights.