I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our building, the fiber optic cables were cut. Since then, none of the apartments in the building have had internet service. We have contacted Superonline customer service many times. Each time, a fault record is created, and we are given a 3-hour resolution period, but when this period expires, a new 3-hour period starts, and this cycle keeps repeating. So far, no concrete solution has been provided. My request is that the area where İZSU carried out the excavation and then closed be reopened, the fiber optic cables repaired, and our internet service restored urgently. In addition, I ask that the days we could not use the internet service not be reflected in our bill. I expect this problem to be resolved as soon as possible.
I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access. This issue ...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
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