I live in Başakşehir, Istanbul, and I use fiber internet. I started having internet access problems on 02.06.2025, and now it's 05.06.2025 and the issue still hasn't been resolved—I still can't access the internet. My work and business operations have come to a complete halt, and this has taken a toll on me both financially and emotionally. I’ve contacted customer service multiple times, but all I get are vague responses and empty promises. No one has provided a clear explanation or a timeline for when the issue will be fixed. It's not just a matter of a few hours without service; I’ve had no internet access for several days, and they still haven’t been able to restore it.
I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access. This issue ...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
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