Complaint Regarding Ongoing Superonline Internet Connection Issue

My internet connection issue, which began on April 3, 2025, is still unresolved as of April 9, 2025. When I contacted Superonline customer service on April 3, I was informed via an automated message that there was a general issue in the area, so I did not create an individual fault report. However, since the issue persisted after April 4, I have been calling customer service every day to report the problem. Despite a full week having passed, my internet service has not been restored. A technical team visited my residence at Innovia 2 Site only once, on April 5 at 09:30 in the morning. However, the site management did not allow them to enter, stating that Superonline has not paid for the area it has been renting within the site for the past two years and that they have not been able to contact any Superonline representative for a year. As a result, the team left without resolving the issue and the complaint record was closed. On April 7, I personally convinced the site management to allow access. Despite this, and despite multiple complaint records I submitted and even contacting the relevant branch directly, no authorized personnel from Superonline came to my address or provided a solution. During my calls with customer service on April 7, 8, and 9, I was told that the issue had now shifted to a signal connection problem and that it had been forwarded to the infrastructure team for resolution. Nevertheless, despite all reassurances, my internet problem remains unresolved on the 7th day. It is also concerning that a company like Superonline, which imposes a 50% annual price increase, fails to fulfill its financial obligations and does not maintain communication with site management. This may, in fact, be the root cause of the ongoing issue. I kindly request that this problem be resolved urgently and that my internet service be reinstated without further delay. Otherwise, I reserve the right to take legal action to resolve this matter.