I logged in online from mobile to extend the commitment period of my home internet package that will end on 26.05.2025 with Superonline. Although I tried many times from both mobile and web addresses, they showed a message saying you have an unpaid bill debt and did not continue. I sent them documents stating that I have no debt from e-government and all the information I have. They have been stalling me for 2 weeks. When they called today (such a ridiculous reason that I don’t know how to explain it) they said; The transaction was made in your name, the signature was written on your behalf, but we cannot share what happened! Can there be such a ridiculous reason? The issue is about me and they are not telling me the situation. I would never recommend or advise them. I have been working overtime for days and they are upsetting my nervous system for no reason.
My contract with Superonline ended on February 25, 2025. I intended to renew my commitment, but I was informed that the process could not be completed due to an alleged outstanding debt to Türk Telekom. I was advised to settle this debt. Despite submitting all necessary documents—including debt clea...
I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my...
My Superonline home internet contract has ended, and I have no outstanding debt. I made my final payment on July 14, 2025. Despite this, I am being charged ₺1,073 for a modem. Although I still have the modem and have committed to returning it, I was given no clear instructions on where or how to ret...
I bought a Turkcell Superonline internet subscription, I was making my monthly bill payments using the internet subscription number, but since a mobile internet account was also opened in my name at the beginning of the first subscription and the mobile number of the opened account was not specified...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
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