On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I explained that this was too long and that I could not wait 19 days. When I said I wanted to cancel the service since 14 days had not yet passed and no service had been provided to me, they said a cancellation fee of ₺1500 would apply. While I was trying to explain that I did not accept this fee and that I had a legal right to cancel, the representative, Ms. E***, repeatedly placed the receiver aside and stopped listening to me, then picked it back up after a while. When I pointed this out, she said it was to avoid interrupting me, but this was extremely disrespectful and happened multiple times. Because of this, I am filing a complaint against both Ms. E*** and Turkcell. I request the cancellation of my Superonline line within the 14-day legal period without any cancellation fee.
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
I applied online for a Turkcell Superonline home internet subscription on 9 October, 2025. The next day, I was contacted for installation. Since I was...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
In March 2025, I started a fixed internet subscription with a 24-month commitment. Since the day I subscribed, I have been experiencing frequent internet disconnection problems. I called Superonline customer service at 0532 532 00 00 many times to report the issue and request a solution. Despite my ...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
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