Superonline Marked My Fiber Internet as Active Without Setup

19.06.2025 Today, after I voiced my complaint on Turkcell's social media, the technical team that arrived stated that the signal still had not been provided, so the connection could not be established. It is said that the issue is caused by the subcontractor. Despite following the process with documentation, no solution has been provided yet. My grievance continues.

Today, I personally contacted the contractor company NTM responsible for the infrastructure. The company confirmed that they handle the connection and signal processes themselves, but that no technical ticket has ever been opened by the Supercell ECM dealer until now. My address, cable plan, and port number are registered in the NTM system. However, the connection cannot be established because this process has not been carried out by the Superonline dealer/technical team. In this case, either the dealer is not doing their job, or the person in charge of the technical teams is neglecting this duty. NTM stated that once a ticket is opened, they will complete the process within 24 hours. In light of this information, I request that the process be completed urgently so that my grievance does not last any longer, and that those responsible for this negligence be inspected. I would also like to state that I reached out to NTM on my own initiative and tried to speed up the process.

Although 23 days have passed since my application on May 31, my internet has still not been activated. The solution to the problem is clear: the ntm company stated that the signal and connection processes belong to them, but until today, no technical ticket has been opened by the Supercell ECM dealer. Despite reporting it multiple times, no action has been taken. This situation now clearly constitutes intentional delay. I expect an urgent solution.

The internet service I applied for on May 31, 2025, was activated on June 23, 2025, after I contacted them again. During this process, I experienced a prolonged grievance, and I had to contact customer service, social media teams, and the infrastructure company multiple times for a solution. My internet service is now working and the connection has been completed. However, for people like me who work from home and have important business, such delays in connections are unacceptable. I hope other customers and subscribers do not experience such an issue.