I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my move date, the representative asked for my modem number in a very slow and unhelpful manner. The 16-minute call led to no progress. Third Call: 04.05.2025, 10:06 I had to go to the new house for the modem number. When I called customer service, they began the relocation process but didn’t need the modem number. This inconsistency suggested different representatives had different access. The agent promised the process would be completed by the end of the day. Fourth Call: 05.05.2025, 10:30 The agent mentioned a 7-day wait for Turkish Telekom to set everything up, which should have been communicated earlier. I was also told, “If you know someone at Türk Telekom, call them to speed things up.” Fifth Call: 05.05.2025, 19:34 This agent was helpful and tried to assist me as best as possible. I appreciated the effort. Sixth Call: 06.05.2025, 16:11 This time, the agent extended the waiting period to 9 days, saying, “Once your internet is connected, you’ll be happy,” offering no help. As of now, my internet is still not connected. Despite my calls, I haven’t received a clear resolution. First, I was told to call two days before the move, then I was asked for the modem number unnecessarily, and the responses varied across different calls. When I asked why my modem number was requested, no clear explanation was given. I’m paying for the service, and your representatives are telling me to rely on personal connections at Turkish Telekom to speed up the process. This is unprofessional and unacceptable. If I’m paying for the service, it’s your responsibility to coordinate with the provider and resolve the issue. If you set an unrealistic deadline, customers expect the service to be delivered on time. As a software professional, I understand these processes, and I believe you should review the call logs. Please resolve my issue and connect my internet as soon as possible.
The complaint I previously submitted about Turkcell Superonline was dismissed with the claim that there was no issue with the internet. Trying to resolve the issue myself, I found out that having the modem installed inside a manto (insulated wall) port can cause internet reception problems. However,...
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
I've been dealing with issues regarding the wireless and wired connections of my Superonline fiber internet. On May 22, 2024, at 10:49 PM, I had a 32-minute conversation with customer service where I explained my problems. The representative checked my modem settings and ran some tests. They reset m...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
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