Although we reside right in the city center of İzmit, a district of Kocaeli, we have not been receiving any service for approximately one (1) week from our Turkcell Superonline ADSL subscription, number 23354441. The call center has done nothing beyond taking notes regarding our issue. Similar situations have occurred repeatedly, and after delayed resolutions, the same problems have resurfaced. Meanwhile, we continue to pay high bills for a service we are not receiving. My 75-year-old mother, who lives alone, relies solely on home internet to communicate with me and other relatives who live out of town. Due to this situation — which affects both her and myself — our communication has been consistently disrupted. The so-called technical support, which they claim to have dispatched, merely checked the box outside the building and failed to perform any other inspection. I am thoroughly dissatisfied with the poor and overpriced service, as well as the inadequate technical support. Once my subscription ends, I have no intention of renewing it.
Despite reporting that our home has had no internet connection since 10:00 AM on June 6, 2025, to Superonline customer service, no one has come to address the issue. For 48 hours, we have been consistently calling both the Barış Communication branch, from which we receive service, and Superonline cu...
I subscribed to the Turkcell Superonline campaign, which offered 2 months free for online applications, and had internet installed at my home. However, since the day it was set up, I have not been able to use the internet at all. There are constant technical issues, and Turkcell has not been able to...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
On October 21st, I applied for a Turkcell Superonline home internet subscription. Despite the time that has passed, the connection still hasn't been made. I contacted customer service twice during this process, and each time, they promised a connection as soon as possible. However, there has been no...
Since my Turkcell Superonline fiber optic internet subscription has ended, the modem device was supposed to be collected from my home. We have been waiting at home since Monday, November 3, as I was informed that the device would be picked up. However, during this entire period, no one has called or...
Comments