My Superonline home internet contract has ended, and I have no outstanding debt. I made my final payment on July 14, 2025. Despite this, I am being charged ₺1,073 for a modem. Although I still have the modem and have committed to returning it, I was given no clear instructions on where or how to return it. Initially, I was told that they would collect the modem, but they later went back on their word. Even though I’ve paid all my dues and am willing to return the modem, an arbitrary fee is being imposed on me. I receive conflicting answers every time I speak to customer service and am tired of repeatedly calling them, so I’ve stopped. My grievance has been ongoing for about a month. I have not paid the ₺1,073 charge because I believe it’s unjust. I request that this unnecessary charge be removed and that I receive clear instructions on how to return the modem.
Since my Turkcell Superonline fiber optic internet subscription has ended, the modem device was supposed to be collected from my home. We have been waiting at home since Monday, November 3, as I was informed that the device would be picked up. However, during this entire period, no one has called or...
I have been paying a fixed monthly fee of ₺350 for my Superonline internet service. However, in the June 2025 billing period, an unexpected charge of ₺207.40 was added under the heading "Other Service Fees." I was not informed about this charge beforehand—there was no SMS, email, or any kind of noti...
I am a Turkcell home internet subscriber with customer number 75412***. I returned the modem belonging to this subscription by cargo to a Turkcell dealer in Izmir on October 17. Despite having delivered the device, I received a message on November 2 stating that a modem fee of ₺1,322 had been reflec...
I applied to Superonline for a 100 Mbps home internet service. The installation team that came to my home told me that my bill would be ₺450 instead of ₺650 and completed the installation without providing any information about a commitment or cancellation fee. However, after using the service for o...
I am a Turkcell Superonline fiber internet subscriber. When I started my subscription in July 2025, I signed a 12-month commitment stating that the first two months would be free and the remaining ten months would cost ₺600 per month. In the first month (July), I was billed ₺100.50, which was explai...
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