I am a Turkcell Superonline fiber internet subscriber using a 100 Mbps package at my address in Koza Mahallesi, Esenyurt, Istanbul. Due to recurring faults in the past week, I have experienced long-lasting interruptions that directly affect my ability to work from home. On March 8 and March 13, ther...
I am a Superonline subscriber using the 50 Mbps campaign home internet service at my address. As of 28.11.2025 at 01:50, my internet connection was completely cut off and I have been without any service for 8 days. During this entire period I have not been able to receive any internet service at all...
I am a Superonline fiber home internet customer, and on December 2nd at around 09:30 in the morning my internet connection was completely cut off and has not been working since. There has been no access at all during this period, and I have not been able to use the service I am paying for. I contact...
I have been unable to access the internet for the past five days due to an infrastructure issue with my 50 Mbps ADSL internet service from Turkcell Superonline at my address. During this time, I have tried to reach customer service by phone and through the app for support, but I was constantly redir...
It has been four days since I have been unable to use Superonline’s home internet and TV services, and no one is providing any information or updates on when the issue will be resolved. I feel victimized by this situation and believe my bill should be reduced by four days accordingly. There is still...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
I have been a loyal Turkcell SuperOnline customer for many years (Subscription No: 10681678). Due to my mandatory relocation abroad, I contacted customer service to terminate my internet subscription. During my first call, I was informed that I would need to pay an early termination fee of approxima...
I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access. This issue ...
I am extremely frustrated with Turkcell Superonline. It has been over 60 days since my new contract began on May 23, 2025, and I still don’t have access to the internet service I signed up for. I’ve contacted customer service and submitted around 10 different error and installation requests, but not...
Although we reside right in the city center of İzmit, a district of Kocaeli, we have not been receiving any service for approximately one (1) week from our Turkcell Superonline ADSL subscription, number 23354441. The call center has done nothing beyond taking notes regarding our issue. Similar situa...
On May 31, 2025, I applied for fiber internet service from Superonline. The cable was installed on June 2, but the connection was not established due to a lack of available ports. Although a port was later connected, internet service was still not provided. Throughout this process, I called multiple...
I live in Başakşehir, Istanbul, and I use fiber internet. I started having internet access problems on 02.06.2025, and now it's 05.06.2025 and the issue still hasn't been resolved—I still can't access the internet. My work and business operations have come to a complete halt, and this has taken a to...
"I submitted my application about a month ago, but there has been no progress. The response I received from customer service is the same as here—no result. Everyone who contacts me gives the same answer and cannot provide a solution."
Good day, I recently moved into a new home, and it seems that the previous tenant had an issue with the landlord and removed the fiber cable when leav...
I am not satisfied with the Turkcell Superonline home internet service. I have been experiencing frequent disconnections with my internet for a long time. All devices in our home have trouble connecting to the internet. My spouse has contacted customer service multiple times regarding this issue, an...
I’m really tired of Turkcell Superonline. My Superbox was broken, it was sent for repair and came back. There’s no issue with the speed, but I work at a call center, and when I connect to the system, my ping suddenly jumps to 700-800. This immediately prevents me from supporting my customers and cau...
Despite reporting that our home has had no internet connection since 10:00 AM on June 6, 2025, to Superonline customer service, no one has come to address the issue. For 48 hours, we have been consistently calling both the Barış Communication branch, from which we receive service, and Superonline cu...
I encountered significant issues with Superonline when moving my house from one district to another: First Call: 29.04.2025, 15:04 The representative confidently assured me that I should call two days before the move, and everything would be handled. Second Call: 02.05.2025, 12:30 Despite knowing my...
The complaint I previously submitted about Turkcell Superonline was dismissed with the claim that there was no issue with the internet. Trying to resolve the issue myself, I found out that having the modem installed inside a manto (insulated wall) port can cause internet reception problems. However,...
In March 2025, I started a fixed internet subscription with a 24-month commitment. Since the day I subscribed, I have been experiencing frequent internet disconnection problems. I called Superonline customer service at 0532 532 00 00 many times to report the issue and request a solution. Despite my ...
Since April 18, 2025, our Superonline fiber home internet has been down due to a technical fault in our area, and we have not received any service. Our customer representative keeps stalling us, saying the issue still persists. It has now been exactly 4 days. When we try to cancel our subscription, ...
On April 10, 2025, at 17:50, I had Superonline service installed at my home. After that day, I was only able to use the internet for one day. Since then, I have not been able to connect to the home internet at all. Customer service told me the issue would be resolved on the 29th of the month. I expl...
There’s no internet with Superonline. Even though it was extremely difficult to reach the phone number supposedly assigned for reporting technical issues, they still didn’t provide a solution. Every step has been tried one by one. I even restarted the system multiple times and reset the modem, just ...
My internet connection issue, which began on April 3, 2025, is still unresolved as of April 9, 2025. When I contacted Superonline customer service on April 3, I was informed via an automated message that there was a general issue in the area, so I did not create an individual fault report. However, ...