I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access.
This issue has seriously disrupted both my daily life and professional responsibilities. I rely on a stable internet connection to work from home, attend meetings, and manage routine tasks—and this ongoing outage is unacceptable. I have experienced repeated disconnections and unstable connections since the incident.
A company offering internet service is responsible for providing reliable, uninterrupted access to its users. The level of negligence shown here is completely unacceptable. I’m asking for this situation to be resolved immediately and for TurkNet and Superonline to take full responsibility for restoring the connection and preventing such issues in the future.
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
I have been a Turkcell Superonline internet customer for a long time. For weeks, I have been experiencing serious problems with my internet connection. I have called customer service multiple times, but every time I am told “the teams will come” or “the problem is with Türk Telekom,” and nothing is ...
When I woke up on the morning of March 8, 2025, I saw that my Turkcell Superonline internet connection was down. Today is the 13th, and it is still not working. I have been calling for five business days, and nothing has been fixed. Each time I call, they open a fault detection case, only for an aut...
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