I am a Superonline subscriber using the 50 Mbps campaign home internet service at my address. As of 28.11.2025 at 01:50, my internet connection was completely cut off and I have been without any service for 8 days. During this entire period I have not been able to receive any internet service at all and the issue is still not resolved. My customer number is 51223402 and my fault record number is 187908126. Throughout the outage, the red LOS light has been on my modem/ONT device. I pay approximately ₺650 per month for this service. After the outage started, I called Superonline customer services many times. Each time I called, a different time frame was given for the fault to be fixed, these times were repeatedly postponed and none of the given deadlines were respected. I was not provided with any clear or consistent information about the source of the problem, nor was a permanent solution offered, and I felt that my situation was not taken seriously. I urgently request that my internet service be reactivated without any further delay, that all the days I have been without internet be fully deducted from my bill without any missing amount, and that my 1 month free usage right within the campaign be compensated in consideration of the grievance I have experienced. In addition, due to the serious loss of service and lack of resolution, I also request that my line be cancelled, if possible, without reflecting any early termination or penalty fees.
Since 28.11.2025, I have been experiencing constant connection problems with my Turkcell Superonline internet service at my address in Yenişehir, Mersin. I have not been able to receive any internet service at home for a long time; there is no connection at all and the service is practically unusable.
I have contacted your authorized dealer and customer service multiple times regarding this issue. Each time, I was told that the problem was due to the infrastructure and that you were trying to resolve it, but the malfunction that started on 28.11.2025 is still ongoing as of today, 13.12.2025. During this process, I have been victimized especially due to the extremely irresponsible and indifferent attitude of your authorized dealer, and I am seriously complaining about this situation.
Despite not being able to receive internet service, I was forced to pay the bills for this period. It is unacceptable to be charged for a service I could not use at all, and this has further increased my grievance. My customer number is 51223402.
I urgently request that the grievance I have experienced be resolved immediately, that the infrastructure and connection problem be permanently fixed without delay, that the bill for the period during which I could not receive internet service be canceled or compensated as a refund/discount, and that I be promptly informed about this matter.
Since 28.11.2025, I have been experiencing constant connection issues with the Turkcell Superonline internet service I use at my address in Mersin Yenişehir. For a long time, I have had no internet service at home at all; the connection is completely down and the service is effectively unusable.
I have contacted your authorized dealer and customer service multiple times regarding this issue. You have informed me that the problem is due to infrastructure issues, that you are trying to resolve it, but you have not been able to fix it. The malfunction that started on 28.11.2025 is still ongoing as of today, 13.12.2025. During this process, I have been victimized by the extremely irresponsible and indifferent attitude of your authorized dealer, and I am extremely dissatisfied with this.
Despite not being able to receive internet service, I was forced to pay the bill for this period, and I am also disturbed by being charged for a service I could not use. My customer number is 51223402.
I would especially like to state that I will not hesitate to inform my surroundings and everyone who wants to receive service from Turkcell about Turkcell’s current, poor-quality service. I urgently request that my grievance be resolved, that the infrastructure and connection problem be permanently fixed immediately, that the bill for the period I could not receive internet be canceled or compensated in the form of a refund/discount, and that I be contacted immediately regarding this grievance.
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