Superonline Internet Down For Eight Days With Red LOS Light - No Resolution

I am a Superonline subscriber using the 50 Mbps campaign home internet service at my address. As of 28.11.2025 at 01:50, my internet connection was completely cut off and I have been without any service for 8 days. During this entire period I have not been able to receive any internet service at all and the issue is still not resolved. My customer number is 51223402 and my fault record number is 187908126. Throughout the outage, the red LOS light has been on my modem/ONT device. I pay approximately ₺650 per month for this service. After the outage started, I called Superonline customer services many times. Each time I called, a different time frame was given for the fault to be fixed, these times were repeatedly postponed and none of the given deadlines were respected. I was not provided with any clear or consistent information about the source of the problem, nor was a permanent solution offered, and I felt that my situation was not taken seriously. I urgently request that my internet service be reactivated without any further delay, that all the days I have been without internet be fully deducted from my bill without any missing amount, and that my 1 month free usage right within the campaign be compensated in consideration of the grievance I have experienced. In addition, due to the serious loss of service and lack of resolution, I also request that my line be cancelled, if possible, without reflecting any early termination or penalty fees.