Wrong Information and Unauthorized Termination by Superonline

I have been a loyal Turkcell SuperOnline customer for many years (Subscription No: 10681678). Due to my mandatory relocation abroad, I contacted customer service to terminate my internet subscription. During my first call, I was informed that I would need to pay an early termination fee of approximately ₺2,500 since my contract had not yet expired. (This was the first incorrect information.) Later, after speaking with other representatives, I learned that no fee is required in cases of mandatory relocation abroad. Following their instructions, I sent the requested documents via email. I was also informed that there would be no issues, and that I should call 3-4 days in advance to finalize the termination process. Since there was no clear information on the official website, I relied solely on the customer service guidance. However, despite these assurances, my internet connection was completely terminated just 24 hours after sending the email. I did not request or consent to such an early termination. Later, during my complaint process (Complaint Ref: 184028686), Turkcell SuperOnline admitted that I was misinformed and acknowledged the error. On top of that, the attitude of the representative who called me regarding my complaint was extremely disrespectful and unprofessional. Instead of acknowledging the mistake and providing support, the representative used a careless and dismissive tone. As a result: I was misinformed multiple times. My internet was terminated without my consent. I experienced unprofessional behavior from customer support. I request: A formal apology for the misinformation and mishandling of my case. An appropriate resolution to ensure my rights as a customer are respected. A review of internal processes to prevent similar situations for other customers. After this experience, I can confidently say that I will never work with this company again when I return to Turkey.