I am a Turkcell Superonline fiber internet subscriber using a 100 Mbps package at my address in Koza Mahallesi, Esenyurt, Istanbul. Due to recurring faults in the past week, I have experienced long-lasting interruptions that directly affect my ability to work from home. On March 8 and March 13, there were interruptions lasting longer than one hour due to faults, and I previously experienced another similar outage within the same week. Since I work from home, these repeated and long-lasting disconnections cause serious victimization and disrupt my business processes. Each time I contact customer service, I am told that there is a regional fault and that there is nothing they can do. However, the fact that these interruptions are caused by faults, not planned works, and that they recur within such a short time, makes the service unreliable for me. I expect Turkcell Superonline to take permanent measures so that such frequent fault-based outages do not recur and, in cases where an interruption is unavoidable, to inform customers in advance by SMS or other channels. I request that the necessary checks be carried out in my region, that the technical problem be permanently resolved and that I be informed in writing about the work to be done so that I do not continue to be victimized while working from home.
I am using Turkcell Superonline internet service at home, but I am experiencing serious issues due to frequent disconnections. The outage that started on January 22nd was reported to customer service multiple times, yet it was continuously postponed and only resolved a day later. However, as of toda...
I use TurkNet internet service, which operates over Türk Telekom infrastructure. On July 23, 2025, during fiber infrastructure work carried out in our apartment building by Turkcell Superonline, the main internet cable was accidentally severed. Since then, I have had no internet access. This issue ...
Under my Turkcell Superonline Standalone 100 Mbps internet subscription, I have not received any internet service for about three months at my address. I constantly get the “faulty port error” warning, and despite submitting multiple fault reports during this period, no authorized person has address...
I am a Turkcell Superonline fiber internet user with subscriber number 70898914, living in Gülbin Apartment, Şemikler Neighborhood, Karşıyaka/İzmir. Since 12:00 on Saturday, our apartment has had a complete internet outage. The reason is that during excavation work carried out by İZSU next to our bu...
I am a Turkcell Superonline subscriber and have been unable to access the internet since yesterday, despite running an online business from home. I’ve submitted multiple service requests. Two technicians arrived around noon, inspected the issue, and said the signal from the main box was much stronge...
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