Turkcell Superonline Internet Outage for 10 Days – Urgent Repair

I have been using Turkcell Superonline home internet and my connection has been completely cut off since 13 July. The Wi‑Fi light on the modem is off and we have not been able to use the internet at all during this period. We have called customer service at least 6 times about this problem. In every call we were told that a technical team would come to my address within 2 days. However, 10 days have passed since this was first promised. Now, even though we have no unpaid bills, we are faced with an “unpaid invoice fault” warning. Customer service is far from solving the issue. I work online and I am having a hard time explaining to my managers how we can experience such an internet problem in 2026. The situation is a complete fiasco. I request that a technical team be urgently sent to my address, that my internet connection be restored as soon as possible, and that this interruption period be taken into account in a fair way in billing.