On July 25th at 20:50, we had a flight from Dusseldorf to Adana. The plane took off an hour late. Despite the delay, when we arrived in Adana, all the passengers (about 300 people) faced a terrible surprise. All our luggage was left in Germany. None of the passengers' luggage arrived. I called customer service multiple times, and they were so indifferent. One person said my luggage would arrive on the next flight, another was not sure. I've never seen such an unprofessional company in my life. Customer service didn't care at all. I traveled with my cat, and its medications were in the luggage. I couldn't access either its food or its medications. I waited stubbornly at the airport the next day. All the passengers were given incorrect information that the luggage would arrive with the Antalya flight. Even customer service was unaware of which flight the luggage would arrive on. We constantly encountered uncertain statements, and the attitude of customer service was so careless that I can't explain. It was as if every flight sent all passengers' luggage on another plane. And they have done this multiple times. Even the airport staff said they were tired of this situation. I live in Mersin, and since I had no place to stay in Adana while waiting for my luggage, I had to keep traveling to Adana. It was a completely bad situation. It's not normal to experience such stress on a vacation. Never again, never.
For our Sunexpress XQ991 Frankfurt-Izmir flight on 24.07.2024 at 20:10, we arrived at the airport 3 hours early and waited. Then we lined up for check-in, which was completed, but our luggage was not accepted. We were told the flight was delayed to 21:30. The reason given for not accepting the lugga...
I had a flight with SunExpress from Ankara to Düsseldorf, and it was a complete disaster. On the outbound trip, the flight was delayed by 50 minutes. On the return, the airport staff were incredibly rude and unprofessional. Our flight was scheduled for 20:05, and we checked in our baggage around 19:...
On August 14, 2024, I was on Sunexpress flight XQ0715 from Munich to Ankara. First, we were boarded late, and then we were kept waiting on the plane, resulting in a total delay of 2 hours and 45 minutes before takeoff. When we finally arrived in Ankara, we were shocked to find that none of the check...
On Saturday, June 22, 2024, at 3:05 PM, my SunExpress flight from Düsseldorf to Izmir was delayed by 3 hours. No valid, detailed, or logical explanation was provided. We were told that our luggage hadn't been loaded onto the plane and would be sent on a later flight. Upon landing at Izmir Adnan Men...
On August 2nd, on SunExpress flight XQ715 from Munich to Ankara at 11:10, all passengers' luggage was lost. Despite the flight being delayed by an hour and us being kept on the plane for 45 minutes for no reason, none of the luggage was loaded onto the plane. After landing in Ankara, we waited 1.5 h...
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