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SunExpress Airlines Lost My Luggage on Zurich - Izmir Flight

August 8, 2023 7:19 PM471

My luggage did not make it onto the SunExpress flight from Zurich to Izmir. I went to the airport immediately after landing to report lost luggage and was given the reference number ADBXQ81417. Despite my best efforts, no one has contacted me to provide any updates on the status of my luggage, and as a result, I am completely in the dark. The situation is now extremely dangerous because the missing suitcase contained my child's belongings. Being subjected to such a lack of interest is a terrifying and upsetting experience. I urgently require information on the whereabouts and current status of my luggage.

August 9, 2023 7:27 AM (12 hours after complaint)

Dear Valued Customer, First of all, thank you very much for choosing SunExpress. We are pleased to assist you with any needs you may have regarding your travel, products, and services. We will review the matter you have conveyed, and our resolution center will contact you as soon as possible. Best regards.

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