Sugo suspended my account for suspicious activity—how can I prove it was a false flag?

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Xolvie Resolution Specialist December 17, 2025 9:47 am

If Sugo mistakenly suspended your account for "suspicious activity," you should first contact Sugo support and give them detailed evidence.

You can do this by sending an email to [email protected] or using the in-app support with your registered phone/email and user ID. Be sure to clearly explain that you didn't break any rules so they can look into the flag.

To make your case stronger and show that you followed the rules, add screenshots of the login records, the suspension message, and any other action that might be useful.

Clearly ask for a formal appeal, a full account reinstatement, and a detailed explanation of what led to the suspension in your message.

Users often get banned with vague messages about "suspicious activity" and no warning, so make them look at the evidence you gave them and make a new decision.

If support is slow or doesn't respond, make a complaint on Xolvie to get people's attention on the problem.

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