SUGO Account Cannot Log In on Oppo Reno 8

I am an active Sugo user from Indonesia and I use an Oppo Reno 8 phone. For some time now I have not been able to log in to my Sugo account from this device. Each time I try, a red warning appears on the screen saying that my current device is not normal and therefore cannot be registered, so the login process cannot continue. I understand that I previously made a mistake on my account, but I sincerely promise not to repeat it and I want to use the service properly. Right now I am confused because I cannot access my account at all from my own phone, even though I only want to use it in a normal and responsible way. I kindly ask Sugo to remove the device restriction on my Oppo Reno 8 and allow login from my phone again, or at least provide a clear explanation and solution on what I should do so that I can access my Sugo account normally.